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Frequently asked questions
About Yellaroot
We ain’t here to shave seconds off your Strava segments; we’re here to make sure you look damn good while you’re out gettin’ lost. Yellaroot is born from the grit of the gravel and the soul of the west—gear for folks who ride hard, play harder, and don’t take themselves too seriously.
We believe in human creativity first. We use AI only as a supportive tool (e.g., for brainstorming or visualizing prototypes to reduce waste). Any content that is AI-rendered will be explicitly labeled so you always know what you’re looking at.
Yellaroot distinguishes itself through retro western influences, bold graphics, and a rowdy, renegade voice. Unlike polished or minimalist competitors, we focus on expressive designs, ethical production, and value-driven apparel tailored for casual lifestyles.
Yellaroot is an emerging cycling apparel brand dedicated to casual gravel and mountain bike riders. We create western-inspired clothing that combines performance features with a distinctive, playful aesthetic, emphasizing durability, comfort, and individuality.
We prioritize ecologically sourced materials, such as recycled polyester blends, and use water-based, non-toxic inks in dye-sublimation printing. Partnerships with ethical manufacturers support reduced environmental impact, with long-term goals including B Corp certification.
Yellaroot targets riders aged 35-55 who enjoy non-competitive adventures and prioritize fun over racing. The brand appeals to weekend warriors and affluent enthusiasts seeking gear that reflects personality, supports immersive rides, and transitions seamlessly from trails to casual settings.
Affiliate and Ambassador Programs
You ride the miles, you live the lifestyle—why not get rewarded for it? We’re looking for folks who bleed the brand to join our posse. Spread the word, share the stoke, and earn some scratch while you’re at it.
Payouts occur monthly for qualified sales meeting the minimum threshold.
Complete registration on the site to receive unique links and access tiered commission structures.
Applicants need demonstrated audience engagement and alignment with brand values. Submit an application for review.
Community
Yellaroot ain’t just a brand; it’s a bunch of folks who love two wheels and dirt. From group rides to campfire stories, this is where we celebrate the culture, the crashes, and the camaraderie that makes this sport so damn good.
Share on social media with brand tags or submit directly for potential features.
We encourage participation in non-competitive events, group rides, and casual gatherings aligned with our brand values.
Crash Replacement
We get it, you sent it a little too hard. It happens to the best of us. We’ve got your back with our crash replacement discount, guaranteeing you a quick replacement for your damaged item. Just fill out the form below and we’ll take care of the rest. We offer a 40% discount within 60 days of purchase and 25% off beyond that. Please note: we don’t encourage self harm in return for discounts. Don’t go yeeting yourself to save a few bucks.
- 40% off a replacement within 60 days of purchase.
- 25% off after that.
Complete the dedicated form with photos, proof of purchase, and a description of the damage.
Only damage from genuine crashes is eligible; verification may require additional evidence.
We get it, you sent it a little too hard. It happens to the best of us. If you wreck your gear, we offer:
Important Note: We don’t encourage self-harm for discounts. Please don’t go yeeting yourself off a cliff just to save a few bucks on a new shirt.
Founders Club
This isn’t just a mailing list; it’s the inner circle. Join the Founders Club to get a seat at the table—early access, design input, and the kind of perks reserved for the folks who’ve been with us since the first pedal stroke.
Submit an application for consideration. Approved members gain exclusive access to previews and opportunities to provide feedback.
Members receive early product insights, design influence, and special discounts.
Gift Cards
First of all, congrats for being so freakin’ cool…we all wish we had such kind and generous souls in our lives that knew us and our favorite things so well. In our humble opinion, there’s no better gift for than a Yellaroot gift card. Well…maybe a pet monkey or a jet ski but, our stuff is pretty dang cool too.
Gift cards are non-refundable and cannot be redeemed for cash (except where required by law, like in states with cash-back mandates for small balances).
Nope. They last as long as we do (which we plan on being a long time).
You can snag a digital gift card directly on our website.
Industry Discounts
If you’re turning wrenches or slinging bikes for a living, we tip our hats to ya. You keep the wheels turning for the rest of us, so we’ve got a special “thank you” to help you stock your own locker without breaking the bank.
Discounted items are for personal use only, with no resale permitted within one year.
Submit proof of employment at a bicycle retailer, such as a business card or manager verification.
A 20% discount applies to all products, with shipping restricted to verified shop addresses.
Ordering
Getting the gear you need shouldn’t feel like an uphill climb. We’ve streamlined the process so you can fill your cart, secure your stash, and get back to planning your next adventure. Just click, pay, and wait by the mailbox like a kid on Christmas.
- Standard Orders: Contact support immediately. Modifications are only possible before the order enters processing.
- Pre-Orders: You can cancel a pre-order for a full refund at any time before the item ships.
Select items and add them to your cart. Proceed to checkout, enter shipping details, choose payment method, and confirm the order. A confirmation email follows successful processing.
All transactions are processed in U.S. Dollars (USD).
Payments
Dollars, pesos, scratch, dinero, what ever your wanna call it. We believe in keeping it real and straightforward, so you know exactly what to expect when it comes to prices and payment methods. No frills, no fuss – just the nitty-gritty details laid out plain as day. Dive in below to learn more about how we handle payments and pricing here at Yellaroot.
- For Afterpay, you’ll be directed to their portal to log in or create an account.
- For PayPal Pay in 4, choose PayPal, log in, and select the “Pay Later” or “Pay in 4” option if available.
- Afterpay: Split your purchase into 4 interest-free payments over 6 weeks.
- PayPal Pay in 4: Split purchases of $30–$1,500 into 4 interest-free payments, due every two weeks.
Both services are interest-free if you make your payments on time. Late fees may apply if you miss a payment, depending on the provider’s terms.
Each order requires a single payment method for streamlined processing.
Just select either Afterpay or PayPal at checkout.
We offer two flexible ways to split your payments:
We accept major credit and debit cards, as well as installment options via Afterpay and PayPal Pay in 4.
Pre-Sales
Good things come to those who wait—and those who trust the process. Our pre-sale campaigns are your ticket to scoring exclusive gear at a discount before it hits the shelves. You back the build, we deliver the goods. Simple as that.
Yes. You can cancel your pre-order for a full refund at any time before the item ships. No questions asked.
Pre-sales provide early access to upcoming products at a discount (typically 20-30% off). This supports our production funding and offers exclusive opportunities for early supporters to get gear before anyone else.
Shipping timelines are specified on each product page. We will keep you updated via email every step of the way, including any adjustments due to manufacturing.
Privacy, Security, and Legal
We keep your personal info tighter than a jar of moonshine. We believe in privacy, security, and following the rules (mostly). Here’s the fine print on how we protect your digital footprint while you’re out making tracks in the real world.
Product Care
Daddy always told me, “take care of yer’ sh*t and yer’ sh*t will take care of you.” Proper washing of your Yellaroot swag is essential to ensure that is stays in top condition for years to come. Proper care not only maintains their appearance but also extends their lifespan, saving you time, money, and even our environment. Just in case your momma’ didn’t raise you right, here’s a few tips to make sure you’re doing it right.
- The Basics: Wash separately in cold water on a delicate cycle. Turn garments inside out and close zippers.
- The Don’ts: No bleach. No fabric softeners (they clog the wicking pores). And for the love of dirt, do not iron. If you feel the need to iron your bike clothes, you should find a different hobby—like extreme labeling or recreational accounting.
- The Fix: We’ve found that using an enzyme spray (like OxiClean) before washing does a pretty good job of getting those post-ride convenience store snack stains out.
Daddy always told me: take care of yer’ sh*t and yer’ sh*t will take care of you.
Line dry in a shaded area. Avoid tumble drying to protect synthetic fibers and printed elements.
Congrats on being a beacon of health… you sound like a good hang.
Products
We build gear that works as hard as it plays. Whether you’re grinding up a fire road or throwing back a cold one at the tavern, our duds are designed to handle the abuse without looking like a neon superhero costume. It’s performance wear with a pulse, built for the ride and everything that comes after.
Products are optimized for casual gravel and mountain biking, supporting all-day rides in varied conditions. They emphasize comfort, durability, and versatility for non-competitive use, including transitions to post-ride activities.
We select performance fabrics with recycled polyester and elastane blends. These offer UV protection, moisture wicking, antimicrobial properties, and breathability. Dye-sublimation printing employs water-based inks to minimize water usage.
Our initial lineup features long- and short-sleeve cycling shirts with pearl snaps, traditional western cuts, and functional pockets. Baggy yet slim-cut shorts provide performance-casual comfort inspired by rugged workwear. Accessories include trucker hats, patches, stickers, and lifestyle items.
Repairs
Our commitment extends beyond just creating quality products – it’s about ensuring that you get the most out of them too. We believe in durability, longevity, and sustainability, which is why we design our gear to withstand the rigors of your adventures and endure the test of time. Please note: we currently only offer repairs to folks in the US and Canada.
- For Manufacturing Defects: Please file a warranty claim immediately.
- For Crashes: Check out our Crash Replacement Program for a discount on new gear.
- For Minor Wear/Tear: We recommend supporting your local tailor or alterations shop! Most zippers, buttons, and small tears can be easily fixed locally, which gets you back on the bike faster than shipping it to us.
Coming Soon! We are committed to keeping gear on the trail and out of the landfill. However, as a small startup, we are still building out our repair infrastructure. We plan to launch a full mail-in repair service in the future.
Returns & our "Bonafide Guarantee"
We get that things don’t always go according to plan, and that’s why we’re here to make it a breeze for you. Whether you’re swapping out for a different size or color, or just returning something that didn’t quite hit the mark, we’ve got yer’ back. Our aim is to make sure you’re happy with every purchase, plain and simple.
- Exchanges: We cover the shipping! If you need a different size or store credit, return shipping is free.
- Refunds: If you prefer a cash refund, the cost of the return shipping label will be deducted from your refund amount.
Yes. Unlike clearance items, our Launch/Pre-Order items are fully eligible for returns and exchanges, even with the discount. We want you to love your gear.
Contact support or visit our Returns page to obtain authorization and instructions.
Our Bonafide Guarantee is simple: Unworn items with original tags are eligible for return or exchange within 30 days of receipt.
Shipping
We’re a small team but, we try our best to ship orders promptly, typically within 2 business days. Please note that this timeframe excludes weekends (we’re out ridin’). Somethings we just can’t control– weather, sun spots, mercury in retrograde, frogs, locusts, or other events in your area might cause some delays in the shipping process but, we’ll do our best to get your stuff to you as quickly as possible.
- Standard Ground: Flat rate starting at $5 (calculated at checkout based on location).
- Free Shipping: Applies to all orders over $100.
- Delivery Time: Typically 3-7 business days after processing.
A tracking number and link are provided via email once the order ships.
Some things we just can’t control—weather, sun spots, mercury in retrograde, frogs, locusts, or other events in your area. If your tracking hasn’t budged in 3 business days, [give us a shout] and we’ll get to the bottom of it.
Once a package is marked “Delivered” by the carrier, Yellaroot is not liable for lost or stolen items. To protect your gear, we offer Route Package Protection at checkout. We highly recommend adding this to your order to fully insure your shipment against loss, theft, or damage. If you purchased Route, you can file a claim directly through their app for a quick resolution.
Shipping is currently limited to addresses within the United States.
Sizing
Bean poles to biggin’s…we try to have a size for everyone. But, we’re all put together a little different. We embrace bodies of all shapes and sizes, understanding that true style is about confidence and self-expression, not arbitrary numbers on a tag.
Initial sizes are unisex, with plans for dedicated male and female fits. Detailed charts on product pages provide measurements for chest, waist, hips, and inseam to ensure accurate selection.
Measure your chest, waist, hips, and inseam accurately. Compare these to our size charts. If measurements fall between sizes, consider sizing up for a more relaxed fit or down for closer compression.
No sweat! Unworn items with original tags qualify for a return or exchange within 30 days of receipt. Even better: we cover the return shipping cost if you are exchanging for a different size to make sure you get the perfect fit.
Supplier Policies
We care about how the sausage is made—or in this case, the shirt. We hold our partners to high standards because treating people right and protecting the outdoors matters just as much as the ride itself. No shortcuts, no shady business.
Yes, we actively prioritize certified diverse-owned businesses in procurement decisions.
All suppliers must adhere to our Code of Ethics, encompassing fair labor practices, environmental responsibility, and human rights.
Our Restricted Substances List prohibits harmful chemicals, including phthalates, PFAS, and certain heavy metals.
Support
Stuck? Confused? Just wanna say hey? Our support team is standing by. We might be small, but we’re mighty helpful. Drop us a line and we’ll get you sorted out faster than a flat tire on a fresh trail.
Submit inquiries through https://www.yellaroot.com/contact.
Support and general inquiries receive responses within 72 hours, excluding holidays, unless otherwise noted.
Trade-In Program
One rider’s dust-covered jersey is another rider’s treasure. Don’t let your old gear rot in the closet—trade it in, earn some credit, and keep the cycle going. It’s good for your wallet and even better for the dirt we ride on.
Use the online condition quiz for estimation. Contact support for a form, submit details/photos, and ship approved items (at your expense).
Based on condition: Excellent ($40–$50), Good ($20–$40), Fair ($10–$20).
This program allows exchange of gently used Yellaroot garments for store credit, promoting sustainability by extending product life and reducing waste.
Authentic Yellaroot garments in resellable condition. Excludes accessories or heavily damaged items.
Warranties
We do our best to make products we can hang our hats on, and we proudly stand behind the quality of all our work. In the rare instance that you receive a Yellaroot product with a manufacturing or production defect, rest assured, we’ve got you covered for one (1) year from the date of purchase.
Provide proof of purchase and clear photos of the issue through our contact form. Claims are reviewed promptly.
Damage from crashes (the “scars of adventure”), normal wear and tear, misuse, or improper care are not covered.
We stand by our gear with a 1-Year Workmanship Guarantee. This covers defects in materials and workmanship (like snaps, zippers, or stitching) for one year from the original purchase date.
