These Terms of Service (“Terms”) govern your use of the Yellaroot website, products, and services. By accessing or using our site, you agree to these Terms, which form a binding agreement between you and Yellaroot. If you disagree, please do not use our site.
Use of the Site
- You must be 18+ to use our services.
- Comply with laws and do not engage in harmful activities (e.g., hacking, spamming).
- Content you submit (e.g., reviews) grants us a non-exclusive license to use for promotional purposes.
Purchases and Pre-Orders
- Availability & Pricing: All sales are subject to availability. Prices for our products are subject to change without notice.
- No-Risk Pre-Orders: We believe in our gear, and we value your trust in helping us build it.
- 100% Refundable Before Shipping: You can cancel your pre-order for a full refund at any time before your items have shipped. No questions asked.
- Production Updates: We will keep you informed on production timelines. If we encounter a delay greater than 30 days beyond our estimated ship date, we will proactively notify you and offer the option to maintain your order or receive a full refund immediately.
- Prototype Disclaimer: Pre-order items are often final prototypes. While we strive for perfection, minor adjustments to trim or color may occur during production to improve quality. Significant changes will be communicated to you prior to shipping.
- Payments: Payments are processed securely. By placing an order, you authorize us to charge your selected payment method for the total amount.
- Resale Restrictions: No-resale clauses apply to items purchased through discounted programs (e.g., Industry Insider Program). Violations of this policy are monitored and may lead to immediate account suspension.
Intellectual Property
- All site content (e.g., designs, logos like outlaw motifs) is owned by Yellaroot or licensed. Do not reproduce without permission.
- User-generated content must not infringe third-party rights.
Confidentiality & Feedback
- Build-in-Public Transparency: We openly share our design process, including prototypes and business challenges, with our community (e.g., Founders Club). By accessing this content, you agree to respect its proprietary nature.
- Feedback Ownership: We value your input. By submitting any ideas, feedback, suggestions, or designs to Yellaroot (via email, social media, or surveys), you grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, modify, and implement those ideas in our products and services without compensation.
- Confidential Information: You agree not to disclose, share, or use for competitive purposes any non-public information, unreleased designs, or trade secrets shared within restricted Yellaroot community channels (e.g., password-protected pages or private email segments).
Disclaimers and Limitations
- 1-Year Workmanship Guarantee: We build our gear to handle the grit. Yellaroot products are warranted against manufacturing defects in materials and workmanship for one year from the original purchase date.
- What’s Covered: Structural failures like broken snaps, unraveled stitching, or faulty zippers.
- What’s Not Covered: Damage from crashes (the “scars of adventure”), normal wear and tear, improper care, or modifications.
- Ride Responsibly: While we celebrate the “trail-to-tavern” lifestyle, safety is paramount. Yellaroot explicitly disclaims all liability for any accidents, injuries, or legal issues arising from the operation of bicycles or vehicles while under the influence of alcohol, cannabis, or other substances. We encourage you to ride hard and celebrate responsibly—after the wheels stop turning.
- General Disclaimer: Beyond this express warranty, our services and website are provided “as is” and “as available” without warranties of any kind.
- Limitation of Liability: To the fullest extent permitted by law, Yellaroot shall not be liable for indirect, incidental, or consequential damages arising from your use of our products or services.
Dispute Resolution
- Governed by Tennessee law.
- Disputes resolved through arbitration in Tennessee; no class actions.
Termination
- We may suspend access for violations.
Updates
- Terms may be revised—continued use constitutes agreement.
